The initial unit delivered was quickly installed, but it made a loud noise and stopped working. It was difficult to handle due to its weight, requiring two people for lifting. After contacting Mia Service, they arranged for a replacement to be sent and the defective unit to be picked up later. The replacement unit was installed through the wall and although we had to pay for the installer to do it twice, it ultimately worked well and cooled our dining area. The seller's customer service was appreciated for resolving the issue efficiently.

The initial unit delivered was quickly installed, but it made a loud noise and stopped working. It was difficult to handle due to its weight, requiring two people for lifting. After contacting Mia Service, they arranged for a replacement to be sent and the defective unit to be picked up later. The replacement unit was installed through the wall and although we had to pay for the installer to do it twice, it ultimately worked well and cooled our dining area. The seller's customer service was appreciated for resolving the issue efficiently.