The product functions as expected. I appreciate the ability to vent the exhaust outdoors.

The microwave drawer was not functioning properly, and I reached out to the manufacturer as it was still under warranty. After weeks of waiting, a technician finally contacted me and scheduled a visit. The drawer opens and closes, and the numbers countdown, but it does not heat up the food unless the door is pressed manually. However, Impecca eventually communicated with me and sent a new unit to replace the damaged one. The new unit was sent to me within days of our conversation, and the customer service representative I spoke to was very helpful and courteous. The new unit will be installed in the upcoming days, and the company has been sensitive to my needs. Overall, I changed my rating from 1 star to 5 stars because the representative decided to replace the unit, and the issue has been resolved. The representative has also followed up with me to ensure the new unit is working properly. Thank you, Impecca, for your fast response and efforts to ensure my satisfaction.