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Reviews
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Customer Reviews
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Quality Timeline for Purchases and Warranty Claims
Review by Michael / (Posted on 7/9/2023)The air conditioning unit was purchased in August 2022 and used successfully to cool a well-insulated space. However, when attempting to power it up in June 2023, it only functioned as a fan. After contacting customer service about a warranty claim, there were delays in receiving a return label for the defective unit. Despite multiple email requests and phone calls, the label was not received until July 14th. The unit was finally returned on July 17th and a new replacement unit was received on August 2nd. -
Quality Reduce your expectations
Review by Patience / (Posted on 7/8/2023)This portable air conditioner works well for its size, but it doesn't cool as quickly or as much as my old window unit. It takes about 15 minutes to cool my 575-ft2 living room, and it doesn't get as cool as I'd like. However, I didn't expect it to perform like a larger unit. Overall, I'm happy with my purchase and it has been a lifesaver this season. One downside is that the air strongly favors the left side, even when directed elsewhere, but it's easy to reposition the portable unit to aim the air where I want it.